Terms & Conditions


Key Points Summary

  • Courses on this site are for your personal use only. Your login may not be shared.
  • Do not upload or use any course content with AI tools for any purpose.
  • Do not create your own content, programs, or services based on this material.
  • This school's courses are educational only and do not replace personalized medical care.
  • Purchase of a course does not create a provider-patient relationship.
  • Results will vary—no specific outcomes can be guaranteed.
  • All sales are final.


These Terms & Conditions for Digital Products & Online Courses ("TC"), together with our Terms of Use (https://newnorthbaby.com/terms), set out the terms and conditions that will apply when you purchase a digital product or enroll in an online course from Evonne Smith, IBCLC / New North Natal, LLC. If you are unable to understand or have any questions about these Terms, please contact us BEFORE placing your order.

You will be required to confirm that you have read and accept these TCs before you submit an order. Please note that these TCs are subject to change, so review and save or print a copy of these terms before each order that you submit.


Overview
These TCs do not affect your legal (statutory) rights under your applicable state laws relating to the sale of consumer products.


Order and Acceptance
Each order submitted constitutes an offer to purchase a digital product or online course from us. Orders are subject to our acceptance, and we may, at our discretion, refuse to accept your order, including where:

  • Orders cannot be processed due to an error in the information you have provided to us;
  • There is an error on our site relating to the product or course that you have ordered, for example, an error relating to the price or description of the product/course as displayed on our site; or
  • The product/online course you ordered is no longer available on our site.

We will send you an email if we are unable to accept your order, unless we suspect it was placed for fraudulent purposes, and will inform you of the reason.

Product availability
We will have the right, at any time, to make changes to information about the products/ online courses displayed on our site, for example, information about prices, descriptions, or the availability of products/courses, and we may do so without first giving you notice of the changes. We will not, however, make any changes to the price, availability, or description of any product/course after we have accepted an order to deliver the product/online course to you.


Prices and payment

Payments are processed through our online payment processor(s), Teachable and/or ThriveCart. You understand that by purchasing through our website(s), you are also agreeing to the terms and conditions of Teachable and/or Thrive.

Refund Policy

Due to the digital nature of the product/online course, all sales are generally final. Refunds are not guaranteed but may be considered at the Company's sole discretion in exceptional circumstances..

Online Sessions/Lessons/Modules
The content for our products/courses is made available through a third-party membership site with a secure server, and we have taken all reasonable steps to ensure that the online content will be available at all times. However, if the content is not available in whole or in part at any time, or becomes corrupted, is deleted, or fails to be stored, we shall have no liability under any circumstances.

Our relationship with you.

For online courses, you fully agree and understand that a 1:1 professional relationship does not exist between you and us during or after the conclusion of this Course. If you would like to engage us in 1:1 consulting/coaching services, we will have a separate discussion, and should we decide to enter into a 1:1 relationship, we will both review and sign a separate agreement to that effect.


Passwords
You agree to keep your user details and your password for the membership site confidential at all times, and you shall not disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account and you shall indemnify us against all claims, damages, losses, costs, or expenses, and any other liability that arises from any unauthorized use of your account.


Intellectual Property — No Derivative Works.
The materials, methods, and information provided by New North Natal, LLC as part of this program (including but not limited to course modules, worksheets, training videos, slides, event recordings, frameworks, and strategies) are proprietary and protected by intellectual property law. These materials are for the personal use of the participant only. They may not be copied, shared, taught, sold, distributed, recorded, or repurposed—whether in whole or in part—for any commercial use without the express written consent of New North Natal, LLC. Creating derivative works, programs, or services based on this content is strictly prohibited.


Use of Artificial Intelligence.
You may not input, upload, or otherwise provide our products or course materials—including but not limited to course content, frameworks, templates, worksheets, methodologies, videos, and recordings—into any artificial intelligence tools, machine learning systems, or automated content generation technology for any purpose, including summarization, analysis, rewriting, or content generation. You may not use our products or course materials to create derivative works using AI or to train AI models, language learning models, or similar systems. Any use of our products or course materials with AI tools requires our express written permission.


Confidentiality and Non-Disparagement.
We respect your privacy and insist that you respect our privacy. Any Confidential Information shared by other course participants or any representative of New North Natal, LLC is confidential, proprietary, and belongs solely and exclusively to the person who discloses it. You agree not to disclose, reveal, or make use of any Confidential Information verbally or in writing, including the specific terms of any agreements, proprietary methods, frameworks, or strategies shared within this program.

You also agree that you will not make, publish, or communicate any false, misleading, or defamatory statements about New North Natal, LLC, or any of our programs, members, owners, directors, officers, affiliates, subsidiaries, employees, agents, or representatives.


Liability and Indemnification
To the extent permitted by law, Evonne Smith and New North Natal, LLC shall not be liable to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to this website or your purchase of our digital products, including, but not limited to, loss or damage you might suffer as a result of:

  • errors, mistakes, or inaccuracies on the website;
  • you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
  • personal injury or property damage of any kind resulting from your access or use of the website;
  • any unauthorized access to or use of the website's secure servers;
  • any interruption or cessation of transmission to or from the website;
  • any bugs, viruses, trojan horses, or other harmful code or communications that may be transmitted to or through the website by any third party; and/or
  • the quality or fitness for any purpose of any linked sites.

You will at all times indemnify New North Natal, LLC, including our directors, officers, employees, and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you arising from any claim, demand, suit, action or proceeding by any person against you where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms.


No guarantees/Disclaimer
You must understand we are not an agent, doctor, or therapist for you. If you should experience any physical health, mental health or other related issues you should seek advice from your doctor, therapist, or other medical professional as determined by your judgment.

Because of the nature of our products, results may vary significantly from client to client. Although we are confident that the content in this product works, we can't make any promises to you and will not deliver any guaranteed outcomes as a result of following the recommendations outlined in the products. The outcome and results you experience depend on factors unique to you, including your capacity to implement the strategies recommended.


The information contained in this Course is for educational and information purposes only and is made available to you as a self-help resource for your personal use. You acknowledge that although Evonne Smith, IBCLC is a board-certified lactation consultant, no clinical provider-patient relationship exists between you and Evonne Smith, IBCLC or New North Natal, LLC. Individual counseling is not included as a student. You understand and acknowledge that we do not know the particular intricacies of your unique situation, and any advice or recommendations provided in our online courses are general. You understand that at no time are we acting as your personal lactation consultant. Should we later decide to enter into such a relationship, we will sign an agreement that clearly defines our intention to do so.

Personal information
Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy https://newnorthbaby.com/privacy-policy.

General Terms
This TC Agreement is governed by and shall be construed in accordance with the laws of the State of California, without reference to its conflict-of-law provisions.

Entire agreement
This TC Agreement constitutes the entire agreement between New North Natal, LLC and you concerning your purchase of products from this website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and New North Natal LLC, concerning this website.

A printed version of this TC Agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based on or relating to this TC Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Electronic Communications and Electronic Signatures.
You agree to be bound by any affirmation, assent, or agreement you transmit through this website, at any point in which you click on an "I agree," "I consent," or other similarly worded "button" or entry field with your mouse, keystroke, or other computer devices, or when you enter your credit card information to complete your purchase, your agreement or consent will be legally binding and enforceable and the legal equivalent of your handwritten signature.


Contact.
 Any questions or concerns related to this Agreement should be sent by email to hello@newnorthbaby.com